CAREERS

Direct Mail Customer Service Account Executive

Primary Purpose of this position: Responsible to work cooperatively with clients and production areas to ensure all mailings are produced accurately to quality standards within deadlines to achieve a high level of client satisfaction. Uses independent discretion to reject, revise or stop a job in which production has commenced.

Essential functions of this position include but are not limited to:

Receive jobs and provide production schedule to the Client

PERFORMANCE MEASURES :

  • Verify the accuracy of drop dates, quantities, pricing, colors, etc. to 99% accuracy
  • Answer client questions, concerns, and requests in a timely manner to ensure high client satisfaction

Log art files to graphics, log data files to operations, complete data processing and plant work orders

PERFORMANCE MEASURES :

  • Assign part numbers
  • Log vendor supplied materials
  • Meet or exceed deadlines 99% of the time
  • Consistently achieve or exceed 99% accuracy
  • Ensure package meets NAC requirements and specifications

Review blue lines and plotter proofs

PERFORMANCE MEASURES :

  • Ensure 99% accuracy
  • Obtain client approval

Review, approve and send signoffs and inserting packages

PERFORMANCE MEASURES :

  • Make initial decision on client signoffs to approve for client receipt
  • Obtain client approval
  • Sig and date all approved signoffs for production
  • Met or exceed deadlines and accuracy requirements

Invoice completed jobs

PERFORMANCE MEASURES :

  • Invoice client within three days of a job being shipped
  • Consistently achieve or exceed 99% accuracy
  • Ensure monthly invoicing is submitted by deadline

Track inventory

PERFORMANCE MEASURES :

  • Consistently achieve or exceed 99% accuracy
  • Provide month-end inventory counts to clients

Education, Skills and Abilities include but are not limited to:

  • High School Diploma or General Education Degree (GED) required
  • Three to six months related experience/training in Customer Service
  • Ability to manage multiple projects/tasks
  • Maintain a high level of decision-making
  • Ability to adapt to a constantly changing work environment
  • Maintain a high level of record keeping/routine paperwork
  • Strong attention to detail
  • Ability to work under high pressure for results
  • Establish personal growth goals
  • Meet frequent deadlines
  • Ability to excel in a team environment

Data Processing Programmer:

Primary purpose of this position:This position is responsible to screen and process jobs, put jobs into production, and create letter writers to print customer data on forms.

 Essential functions of this position include but are not limited to:

Screen and process jobs

  • Identify potential problems at initial set up to prevent downtime later
  • Ensure 100% accuracy in processing
  • Follow client Lettershop instructions
  • Document all processing steps and output files of each step
  • Ensure flow proceeds according to schedule

Create letter writers to print customer data on forms

  • Ensure 100% accuracy of information to ensure the sample meets client specifications
  • Ensure all variable data pulls from the file and prints 100% correctly
  • Create electronic PDF’s of output for QA and Client review
  • Print hardcopy of signoff to make sure all prints line up on the form
  • Ensure all fonts printing are correct

Put Jobs into Production

  • Achieve 100% accuracy
  • Meet deadlines

Work with customer files

  • Perform numerous counts on files with 100% accuracy
  • Ensure there are no errors within the Customer data
  • Ensure that all fields that are printable are 100% populated
  • Follow Client instructions and apply any updates to the data file
  • Meet specific postal requirements

Education, Skills and Abilities include but are not limited to:

  • High School Diploma or General Education Degree (GED)
  • Two year certification from college or technical school in a computer related area, or equivalent experience with computer programming or data processing
  • Once year related experience/training
  • Ability to manage multiple projects/tasks
  • Utilize creativity
  • Ability to adapt to a constantly changing work environment
  • Maintain a high level of record keeping/routine paperwork
  • Strong attention to detail
  • Ability to work under high pressure and meet production standards

If you fit this profile and are up to the challenge of one of these positions, please apply here: 

NAC is an EOE.