INDUSTRY NEWS

Study: Donors React To Direct Mail More Than Email

“There isn’t enough reverence for the written word these days,” is a refrain shared among college professors, newspaper editors, coffee-shop poets, and direct marketers for nonprofit organizations. In the latter’s case, however, the numbers don’t quite back up the cry.

In fact, donors say that they are slightly more likely to read a piece of direct mail from an organization (37 percent) than an email (35 percent). About a quarter (28 percent) are not more likely to read one over the other.

The statistics come from “The Donor Mindset Study III,” a collaboration between Grey Matter Research and Opinions 4 Good. The companies surveyed 1,000 donors on a variety of preferences they might have concerning email and direct mail marketing and found that paper holds several advantages in areas such as ability to communicate story, facts, and information.

Donors believe that direct mail is better at telling a touching story by a clip of 38 percent to 23 percent. Among younger donors, the two are tied but the difference creeps up with age until reaching a 47 percent to 13 percent advantage among donors ages 65 and above. Gaps similarly expand as donor income constrains. Donors with household incomes of $100,000 or more find better stories in direct mail at a 36 percent to 30 percent rate while direct mail leads 40 percent to 17 percent among households of $40,000 or less in earnings.

More than one-third (37 percent) of all donors think that direct mail beats email (32 percent) when it comes to conveying facts, but the difference is segmented among age and income groups. Donors under the age of 35 prefer email at a difference of 48 percent to 31 percent. Donors between the ages of 35 and 49 see no discernable difference. Older donors ages 50 to 64 and 65 and older, however, prefer direct mail for facts 37 percent to 24 percent and 46 percent to 20 percent, respectively. Direct mail is also preferred by donors giving less than $100 (45 percent to 21 percent) before closing for mid-tier gifts and flipping in favor of email for gifts of $2,000 or more, 44 percent to 29 percent.

Where the good news runs out for direct mail is when it comes to the downsides between the two. More than one-fifth of donors (21 percent) have a set preference for email as compared to 16 percent of donors who favor direct mail.
One-third (34 percent) of donors indicate that they are more likely to be annoyed by direct mail than email while only 28 percent are more annoyed by emails. The difference is most pronounced among donors under the age of 34 where 45 percent of donors are more likely to be annoyed by direct mail as compared to 24 percent with email.

Direct mail is also more likely to be placed into the “round file” — waste bin — with 41 percent of donors more likely to toss an unopened piece of mail as compared to 26 percent of donors who are more willing to delete an unread email. Paradoxically, among those who are more likely to read direct mail, 34 percent also responded that they are more likely to discard an unopened piece of direct mail than an email. One fifth (20 percent) of respondents that prefer email are also more likely to ignore emails.

The takeaway, according to Ron Sellers, president of Grey Matter Research, is that very few donors have an overwhelming preference for email over direct mail or vice versa. Just 6 percent of respondents preferred email across all six factors measured in the survey as compared to 4 percent who held an overwhelming direct mail preference.

“There are some in the industry who preach that older donors simply won’t accept digital communication, or that young donors reject traditional direct mail,” Sellers said in a release.  “While different ages do lean toward one method or the other, most donors are quite accepting of both methods.”

Coating on Forever Stamps Mimics Textures of Real Sports Balls

This summer, The U.S. Postal Service  will release another first-of-its-kind interactive stamp, but this time, the stamps will depict our nation’s favorite pastime(s) — sports. The Have a Ball! Forever stamps will be available nationwide on June 14 and will comprise a 16-pane sheet with two stamps each of basketballs, baseballs, footballs, golf balls, kickballs, soccer balls, tennis balls and a volleyballs, according to the USPS  press release
USPS forever stamp football

However, these round stamps aren’t your every day, run-of-the-mill Forever stamps; they will mimic the feel of real sports balls. The press release describes the stamps as featuring textures mimicking:

  • baseball’s stitching;
  • golf ball’s dimples;
  • tennis ball’s seams;
  • soccer ball or volleyball’s textured panels; and,
  • the different raised patterns of a football, basketball and kickball.

USPS forever stamp golfballMark Saunders, senior public relations representative at USPS, told Printing Impressions in an email that the high viscosity, UV coating that was used on the stamps creates a feeling “similar to an emboss with a tactile feel.” He explained that the coating was applied “using a laser-imaged flexo plate coupled with a high volume anilox sleeve” as a spot application.

The idea for the stamps came from a pool of 40,000 stamp suggestions that the USPS receives every year, according to Saunders. Saunders explained in an email the process taken to choose the subject matter of the stamps:

“These suggestions are reviewed by the Citizens’ Stamp Advisory Committee and brought together as a stamp issuance working with the Committee, USPS contract art directors and the Stamp Development Postal Service staff. Working together, we strive to create stamps that are interesting, engaging and reflect the best of America.”USPS forever stamp tennis

USPS is encouraging customers who buy the stamps to share them on social media with the hashtag #Haveaballstamps.

 

How USPS is Using Video to Create Modern Mailing Experiences

The USPS has officially launched a technological effort to modernize the mailing experience by utilizing Pitney Bowes EngageOne Video, a customer engagement solution, for its Informed Delivery campaigns.

With the help of the EngageOne Video platform, the Informed Delivery campaign can integrate the hard-copy mail with a digital experience, by delivering a daily preview about what is headed to their mailbox and providing interactive links with details about the content of the mail.

“For example, a senior in high school may receive hard-copy mail from a college, along with an email providing a link to personalized content,” says David Schwartz, U.S. vice president of sales at Pitney Bowes.

The Informed Delivery notification not only generates a coordinated impression for the intended recipient, it also provides potential additional impressions for other members of the household.

These videos provide marketers and brands with an opportunity to develop a greater relationship with mail owners, whether they are home or not.

“In the past, it was hard to reach those mail owners who were always on the go, if you were a hard-copy mail marketer” says Schwartz. “However, with the delivery service, we give marketers an unprecedented chance to engage consumers and expand their reach.”

Engagement is further encouraged at the end of each video with a call-to-action, where brands can offer mail owners the opportunity to set up meetings, phone calls, or other modes of further communication. The response to Informed Delivery on EngageOne Videos, so far, appears to be successful, as the campaign has reported the following numbers:

  • Initial response rate (shared publicly) was 25%, with 79% of those viewers watching the core message (about 4 minutes of content)
  • 38% watched all the way to the end (5:30+ minute videos)
  • 28% interested in creating a campaign leveraging the technology

Informed Delivery is a nationwide program available for residential mail customers who sign up at InformedDelivery.USPS.com. It is not currently available for mail delivered to P.O. boxes.

How direct mail is winning in the age of the internet

Snail mail and the postal service are big business. Every minute, the USPS processes 353,000 pieces of mail! In total, they don’t just service the United States – they handle almost half of the whole world’s mail. Besides the letters and government mail, there’s a lot of advertising or direct mail that goes through the USPS. They actually operate their own program called “Every Door Direct Mail.” In this infographic, we’ll show you just how big direct mail is. You might think that email and digital marketing have completely replaced physical marketing, but you should think again – every year, big businesses spend billions of dollars just trying to reach customers like you. 

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How to Successfully Track the Results of Your Mail Campaign

Imagine you just spent $3,000 on a direct mail campaign, the mail pieces are out the door, and you’re finished with the whole process. Now it’s back to business, fulfilling all those orders that are about to flood in. There’s nothing more to do with the mailing, right? Wrong.

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How to Extend the Life of Your Direct Mail Postcard or Brochure

There are many steps you can take to ensure your direct mail materials get noticed and read. Opting for quality graphics and professionally written copy, and including incentives that are irresistible to your target audience is a good place to start. But did you know that there are ways to extend the life of your direct mail postcard or brochure that can generate even more revenue for your business?

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